TG2 reports on Rome City Council’s digital support services
Learning to use a smartphone, making a video call, booking a doctor’s appointment, checking medical results or accessing public administration services. These are increasingly important tasks in everyday life, but are not yet within everyone’s reach. The 6.15 pm TG2 news last Monday, 9 November, featured a report by journalist Simona Cangelosi on the national network of digital support centres. The footage was filmed at the Cinecittà Community Centre for the Elderly and Neighbourhood Residents (Municipality VII), one of the venues hosting the digital support activities promoted by Roma Capitale in collaboration with the Fondazione Mondo Digitale.
The report also includes a brief interview with Vincenzo Sivero, project manager at the Fondazione Mondo Digitale, who explains the role of digital facilitators in helping citizens to use new technologies and public administration services.
“I need this course so that I can access all the services offered by the public administration on my own, independently,” says one of the participants. “I’m really rubbish at using my mobile, so this is a way for me to get my head round it,” adds another person.
The report highlights the value of patient, personalised support that addresses specific needs: from accessing the INPS website to using SPID and the electronic ID card, and from communicating with family and friends to managing online healthcare services.
The national network, developed as part of the PNRR and coordinated by the Department for Digital Transformation, comprises over 2,000 support centres and more than 4,000 digital facilitators, according to the figures cited in the report.
In Rome, the commitment to digital inclusion continues even beyond the PNRR. Roma Capitale has chosen to ensure the continuity of digital facilitation services throughout 2026, funding them with its own resources. The Fondazione Mondo Digitale contributes to this process by supporting citizens in acquiring the skills needed to use technology with greater confidence and independence.
The testimonies gathered at the CSAQ Cinecittà convey the most tangible significance of this commitment: being able to carry out a task independently, communicate more easily, exercise one’s rights and participate fully in community life.
