In 2026, Roman citizens can once again count on a free, widespread service to help them use online public services. There are 45 digital facilitation points active in Rome's 15 municipalities, local centres that help people aged between 18 and 74 to navigate their relationship with the public administration with greater confidence.
The initiative is part of the Digital Facilitation Centres of Rome Capital project, promoted by Rome Capital as part of the PNRR (National Recovery and Resilience Plan) and implemented in collaboration with third sector organisations, Fondazione Mondo Digitale ETS and Didaké APS ETS.
Concrete support, in person and online
Digital facilitators accompany citizens, step by step, in accessing and using the main online services, including:
- activation of SPID and CIE
- use of MyINPS
- applications for ZTL permits
- access to municipal, regional and national services
- use of PA digital platforms
The service includes:
- personalised assistance by appointment, in person or remotely
- online training courses (also asynchronous)
- micro-courses on specific topics, both in person and remotely
The aim is to promote inclusion, autonomy and full access to digital citizenship rights, reducing the gap that still separates part of the population from the informed use of technology.
Inclusion centres in neighbourhoods
The 45 facilitation points are spread throughout the territory of Rome. Registry offices and host spaces thus become places of support and inclusion, capable not only of providing concrete help to citizens, but also of making the public system more efficient: helping people to use online services means reducing queues at counters and improving the overall quality of the service.
A PNRR investment for a more equitable city
The initiative is financed with funds from the National Recovery and Resilience Plan, through the Lazio Region.
Digital facilitation is not just a technical service: it is a structural lever for combating inequality, a tool for strengthening people's autonomy and making the relationship between citizens and institutions simpler, more informed and more transparent.
