The future of care: the contribution of Nicola Illuzzi and Claudio Vergini
‘Every day in healthcare, something simple and extraordinary happens: one person entrusts themselves to another.’
In the training course The Future of Care, artificial intelligence is never presented as a neutral or self-sufficient technology. It is a powerful tool, of course, but it is the quality of relationships, soft skills and leadership that determine its real impact in clinical practice. The contribution of Nicola Illuzzi, advisor to the Order of Doctors of Rome, and Claudio Vergini, AI & Digital Consultant, introduces a complementary and necessary perspective: before integrating AI into healthcare processes, the ‘human software’ of organisations must be strengthened.
The intervention starts from here: from a real, non-idealised department, where competent professionals often work under pressure, departments that struggle to communicate, young talents who risk burning out not because of a lack of technical skills, but because of a lack of vision and support. In this context, AI “knocks on the door”. But the question posed is radical: are we ready to welcome it if communication, leadership and teamwork are fragile?
According to the World Economic Forum, by 2027, around 50% of skills will need to be retrained. In an increasingly automated world, empathy, negotiation, feedback management and continuous learning skills will make the difference. This is where the Il Futuro della Cura (The Future of Care) project meets the People Top AI ecosystem, a framework designed to transform the training of healthcare professionals from standardised to “micro-tailored”. In the video, Illuzzi and Vergini briefly explain what the adaptive training ecosystem does:
identifies the soft skills, learning skills and life skills of each professional
classifies and measures skills using AI algorithms
builds micro-tailored training paths, calibrated to the person's “professional DNA”uses simulations and real-life cases to prepare for the complexity of contemporary healthcare
No more standard modules that are the same for everyone, but training that reads the professional, recognises their strengths and areas for growth, and builds a personalised path. A key element of the model is the figure of the People Mediator: the human eye that guarantees ethics, interprets what the data does not say and transforms technology into a growth pact between the individual and the organisation. This is a crucial step, fully consistent with the vision of The Future of Care: AI does not replace professional responsibility, but amplifies it, provided that there is conscious governance and a mature organisational culture. As the experts remind us: ‘Artificial intelligence will free us from routine, but it will be up to our humanity to make the difference.’ Training today's healthcare professionals for the future means putting them in a position to guide technology, rather than be guided by it.
